Privacy Policy
Last updated:
Petivio ("we," "us," or "our") respects your privacy. This policy describes how we handle information when you use our website, mobile applications, and related services (collectively, the "Services").
1. Information we collect
- Account and profile: name, email, username, password (stored securely), profile details, and preferences you choose to provide.
- Content you submit: posts, messages, photos, petitions, adoption or rescue listings, and other materials you upload or share through the Services.
- Usage and device data: app and web interactions, approximate location if you enable it, device type, operating system, and diagnostic or crash data to improve reliability and security.
- Communications: information you send when you contact support or respond to surveys.
2. How we use your information
We use the information above to:
- Provide, maintain, and improve the Services
- Authenticate you and personalize your experience
- Facilitate community features such as messaging, feeds, and petitions
- Send service-related notices, security alerts, and (where allowed) marketing you can opt out of
- Detect abuse, fraud, and violations of our terms
- Comply with legal obligations
3. How we share information
We do not sell your personal information. We may share information:
- With other users when you choose to make content public or visible within the community
- With service providers who assist us with hosting, analytics, email delivery, customer support, or security, under contracts that limit their use of your data
- For legal reasons when required by law, to protect rights and safety, or in connection with a merger or asset sale (with notice where appropriate)
4. Cookies and similar technologies
Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can control cookies through your browser settings; some features may not work if you disable them.
5. Data retention
We retain information for as long as your account is active or as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. You may request deletion of your account subject to legal exceptions.
6. Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure; we encourage strong passwords and careful sharing of sensitive details in public posts.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, contact us at the email below. You may also unsubscribe from marketing emails using the link in those messages.
8. Children
The Services are not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can delete it.
9. International users
If you access the Services from outside the country where we operate, your information may be processed in countries with different data protection laws. We take steps designed to provide appropriate safeguards where required.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. For material changes, we may provide additional notice as required by law.
11. Contact us
Questions about this policy or your data: support@petivio.com